Why users can’t check into my location?
Sometimes your customers can be sitting right in your location and not able to check in.
Our goal is to try to ensure that all users that say they are in a location, are indeed at that location. So we set the vicinity to a radius that keeps the integrity of the users actually being in the location. Sometimes we get it wrong. If you have a larger venue, we may need to set the vicinity higher to accommodate your bigger space.
Just send an email to firstname.lastname@example.org with your establishment’s name and we will update the vicinity so your customers can check-in in no time.