App keeps crashing on iPhone


There are several reasons why the BOTY mobile application may be crashing or freezing on your iPhone.


Follow the 3 R’s – Restart, Reset, and Restore


Restart, Reset, and Restore are the universal cure to most of the iPhone related problems


Restart your iPhone

  1. Press and hold the top or side button until the slider appears 
  2. Drag the slider to turn off the iPhone 
  3. Again press and hold the top or side button till the Apple logo appears 
  4. As your iPhone turns on, try using the app again

Reset your iPhone

  • Go to Settings > General > Reset > Erase All Content and Settings
  • Enter Apple passcode and tap on Erase iPhone


  • Go to Settings > General > Reset > Erase All Content and Settings
  • Enter Apple passcode and tap on Erase iPhone


Force quit the App and Re-launch


If BOTY does not respond, you can force quit and relaunch it by doing the following:

  • Double-click on the Home button, recently used apps appear on screen
  • Locate your problem creating application
  • Swipe up on it to quit
  • Click the Home button to return to the Home Screen
  • Tap the app icon to reopen it


Check for updates


Update the iPhone App

In App Store tap on Updates, download and install available updates of BOTY that is freezing or quitting unexpectedly. After the install, check the app again on iPhone, if it is working properly.


Update iOS

To update your iPhone to the latest iOS version, go to Settings > General > Software Update and choose Download & Install.


Delete and reinstall app


If updating BOTY does not solve the problem, delete and reinstall. This also dumps cache data of the app, freeing up some storage space.

  • Press the BOTY icon and hold for a few seconds
  • Tap on the X button that appears
  • A pop-up window asks if you want to delete
  • Hit Delete and BOTY will be removed from your iPhone
  • Now, from the App Store download the latest version of BOTY. Try opening the app, the problem should be fixed


Clear space on your iPhone


To manage storage on iPhone, delete the apps that you do not need. Go to Settings > General > iPhone Storage. A list of apps along with storage space occupied by them is displayed. Delete the ones that you do not use.


Contact BOTY


If BOTY continues to crash or freeze even after applying the above fixes, contact us.